Frequently Asked Questions
Everything you need to know about shopping at Patron of the New.
What is your return policy for high-end luxury items?
We accept returns on unworn, unwashed items with all original tags and security seals intact within 14 days of delivery. Please note that certain limited-release items may be considered final sale.
Do you offer international shipping?
Yes, Patron of the New ships globally via DHL Express. Shipping costs and import duties are calculated at checkout based on your specific location and the value of the order.
How can I be sure the products are authentic?
Authenticity is our core promise. We are an authorized retailer for every brand we carry, sourcing products directly from the fashion houses and designers themselves.
Are in-store pickups available for online orders?
Yes, customers located in New York can select the 'In-Store Pickup' option at checkout to collect their order from our Tribeca flagship location.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and PayPal.
How do I track my order once it has shipped?
Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.